Lots of articles http://www.telecommuterjobs.net/listings.rss SugarCRM is looking to grow the Customer Success team by hiring a talented Support Specialist.  The ideal candidate will work with customers to troubleshoot and deliver tier 1 solutions to SugarCRM product issues. SugarCRM is a Silicon Valley start up that is fun, fast-paced and challenging. SugarCRM is reshaping the Customer RelationshipManagement industry by providing solutions that are leading edge -- utilizing an open source stack as well as having a state of the art user interface. To see why others chose to join us check out the video at  YouTubeSupport Specialist Responsibilities:  ?    Triage inbound phone calls, cases and emails ?    Responsible for delivering tier 1 application support for SugarCRM products ?    Diagnose, prioritize and resolve tier 1 support issues ?    Document and escalate technical issues to tier 2 support engineers ?    Manage customer support interactions to a positive and best-possible resolution, always focused on delivering world-class customer support ?    Answer post-sales usage questions about SugarCRM productsQualifications:  ?    Prior experience in and passion for delivering excellent customer service ?    Being self-motivated with time management skills is required ?    Experience with web-based applications a must ?    Experience with other CRM solutions is a plus ?    Fluency in Spanish is a plus ?    Must be fast learning and quick thinking ?    Enjoy working in a collaborative environment ?    Experience with open source technologies desired Click here to apply. SugarCRM is the world's leading provider of open source customer relationship management (CRM) software. Over 7,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. Leading publications such as CRM Magazine, InfoWorld and eWeekpraise SugarCRM for its ease-of-use, flexibility and open design. SugarCRM runs on the leading cloud computing platforms, including Amazon EC2, Microsoft Azure, Sugar On-Demand and Private Clouds, offering customers unparalleled choice and control of their data and deployments . Location: Austin Compensation: Market Telecommuting is ok. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. Mon, 06 Feb 2012 01:07:55 -0500 http://austin.craigslist.org/tch/2836320667.html http://www.telecommuterjobs.net/listings/63652.rss Our consulting business is growing rapidly with new developers, designers, and programmers. With all the new hires, we're looking to form a balance with new clients. If you have extensive experience/knowledge in sales within the IT industry, please contact us. This job entails administrative tasks; such as bidding on jobs, communicating and securing new clients via freelancing websites such as elance.com, freelancer.com, etc. Ultimately, we're looking for providers with the following skills: 1. Able to yield high award ratios 2. Very articulate when communicating with potential clients. 3. Proficient and cohesive writing skills when submitting new proposals, tailoring jobs given. 4. General knowledge in all facets of IT including but not limited to web development, databases, programming, mobile application development, etc. After a the client turns into a 'warm lead', we will have one of our existing project managers write up a detailed proposal which includes the technical scope, time duration of each phase/deliverable and payment info (This proposal is generally between 5-10 pages long, which dissects the entire project - allowing the client to see all the specs involved). If the project manager requests further clarification, questions will be sent prior to writing the in-depth proposal. All sample work, references, and further details asked of potential client's will be given prior to starting. Inclusive in your response to this ad, please state why our company should work with you (Note: We love energetic and confident people). Any prior statistics on award ratios and/or sales within the IT industry is a plus. Subsequently, we have a quota that needs to be reached per day which will be mentioned during the interviews. Note: You will be solely responsible in communicating with clients up until an agreement is binding. Having a background in IT is a very big plus. We are looking for someone who is very devoted to this position and is confident in driving new client's to our development firm. This position is flexible in the sense that you can work from your own home (No need to be onsite). This is a full-time position. Serious employees only. To apply for this job, please respond to this ad with the necessary details mentioned along with your availability for the interview. Best Regards, Eric Compensation: Compensation will be discussed throughout the interview. Telecommuting is ok. This is a contract job. Principals only. Recruiters, please don't contact this job poster. Phone calls about this job are ok. Please do not contact job poster about other services, products or commercial interests. Mon, 06 Feb 2012 01:06:34 -0500 http://newyork.craigslist.org/brk/tch/2836180695.html http://www.telecommuterjobs.net/listings/63635.rss Looking for a Network administrator that can demonstrate their abilities in Windows server 2003 & 2008, Exchange server 2007 & 2010, workstation configuration, network diagnostics, Sonic wall & WatchGuard firewalls. Personal abilities must include the ability to communicate technical information down to the layman, impeccable time and scheduling abilities. This will be contract work until there is a full time position available. Hours will take place between 8-5 and some weekends. We are flexible with how those hours are fulfilled within the 8-5 time frame. (i.e. it can be mornings, afternoons or a mix of both) Please email with your BRIEF background, location and reasons why you would be a fit. Background checks will be part of evaluation. Location: Hennepin County Compensation: $35-$45 depending on background Telecommuting is ok. This is a part-time job. This is a contract job. This is an internship job Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. Sun, 05 Feb 2012 01:35:47 -0500 http://minneapolis.craigslist.org/hnp/tch/2784885964.html http://www.telecommuterjobs.net/listings/63611.rss Skills Required: SCCM 2007 MDT 2010 ? Active Directory administration experience / Group Policy Objects (GPOs) ? Must have experience with administering and configuring Microsoft SCCM and utilizing it for software, patch, and operating system deployment ? Windows 7 migration experience required, including Windows 7 Deployment Technologies and image development, application packaging, and GPO Administration ? Excellent written and verbal communication skills required Desired Skills: ? Aternity Server Administration Location: Minneapolis, MN Compensation: Base on Experience Telecommuting is ok. This is a contract job. OK for recruiters to contact this job poster. Phone calls about this job are ok. Please do not contact job poster about other services, products or commercial interests. Sun, 05 Feb 2012 01:35:44 -0500 http://minneapolis.craigslist.org/ram/tch/2809184010.html http://www.telecommuterjobs.net/listings/63610.rss LOOKING FOR APPLICANT WITH CERTIFICATION FRO MICROSOFT AND OR EQUIVALENT FROM ATT PHONE COMPANY APPLICANT SHOULD HAVE SERVICE BACKGROUND WITH ATT CONCERNING TESTING LINES IN PHONE ROOM AND OFFICE WILL TEST AND SERVICE NETWORKING IN OFFICE AS WELL AS PERFORMANCE OF COMPUTERS. APPLICANT MUST SHOW PROOF OF EDUCATION IN COMPUTER PROGRAMMING AND SERVICE. MUST SHOW CERTIFICATION FROM ATT AND MICROSOFT ABLE TO IDENTIFY SYSTEMS PROBLEMS AND FIX. Location: POMPANO BEACH Compensation: WILL BE DETERMINED WITH EXPERIENCE. Telecommuting is ok. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. Sun, 05 Feb 2012 01:29:51 -0500 http://miami.craigslist.org/brw/tch/2785180665.html http://www.telecommuterjobs.net/listings/63583.rss Excellent entry level position for a college student or recent graduate. You will be paid as a 1099 for the first 3 months then become a PT employee. Duties ? Answer helpdesk calls/respond to voicemails/email tickets ? Break/fix desktops or laptops ? Maintain IT equipment inventory ? Image/configure new desktops ? Documentation of policies and procedures ? Install desktop software ? Install scanners and peripherals ? Virus Removal ? Outlook Configuration ? Basic Network/Server Troubleshooting and Administration Requirements ? Excellent written and verbal communication skills ? Ability to lift or push up to 50 pounds ? Travel to multiple locations in the metro Atlanta area ? Dependable transportation ? 1-3 years desktop support ? Familiar with networking ? Telecom experience a plus ? Ability to work independently ? Problem solving skills ? Proficiency with MS Windows Operating Systems, MS Office, and workstation peripherals Education ? A+, MCP, Network+ certifications a plus Location: Anywhere Compensation: $10 per hour Telecommuting is ok. This is a part-time job. This is a contract job. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. Sun, 05 Feb 2012 01:11:10 -0500 http://atlanta.craigslist.org/nat/tch/2808997532.html http://www.telecommuterjobs.net/listings/63325.rss We are currently seeking a Bilingual (Japanese / English) Consumer Product Support Engineer for our Product Support Department. This individual will assist Japanese learners using Rosetta Stone software, including advanced troubleshooting of technical issues. The ideal candidate is someone who is enthusiastic and self-motivated, with the ability to multi-task in a high-paced environment. This position can be located in Arlington VA, Harrisonburg VA offices or work from home from USA. Responsibilities: * Provide advanced troubleshooting and diagnostics for technical support requests escalated from Consumer Product Support Specialists or support departments * Diagnose, document, and help replicate escalated issues encountered by Rosetta Stone customers * Determine the nature and severity of incidents including business impact; escalate to management and product development and quality assurance departments as needed * Respond to customer queries via phone, email and online chat to assist customers with implementation and usage of Rosetta Stone software * Analyze CRM data to understand support and bug trends including incidence rate and impact to users, and work with Product Development teams to prioritize issues * Assist with testing, documentation, and customer notifications for new Product releases * Coordinate with Knowledge Base Engineer to create new articles based on information gained from resolved incidents * Coordinate with other Rosetta Stone departments as needed to resolve customer escalations * Serve as primary contact for domestic and international support vendors * Other duties as assigned Knowledge, Skills, and Abilities Required * BA / BS in computer science or software engineering or at least 2 years work experience in a related field * Knowledge of or willingness to become familiar with programming languages such as Ruby, Java, * Exceptional customer service and people skills * Excellent written and verbal communication skills * Advanced knowledge of Mac, Windows, Internet technology and basic home networking * Advanced knowledge or willingness to learn all Rosetta Stone products * Strong work ethic, excellent attendance, and flexibility to work overtime * Bilingual: Native Japanese and English Preferred Skills * MA or advanced degree in computer science or software engineering * Experience as a software developer and familiarity with the SDLC * Intermediate to advance programming skills in one or more of the following: Ruby, Ruby on Rails, Java, J2EE, Python, .Net, or PL SQL * Enterprise level database experience: MySQL, SQL Server, Oracle, Postgres, MongoDB * Coursework or experience in software modeling and architecture Click here to apply or learn more: http://jobs.rosettastone.com/jobs/538346-Bilingual-Japanese-Product-Support-Engineer.aspx Location: Work from home or Arlington VA Compensation: DOE Telecommuting is ok. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. Sat, 04 Feb 2012 01:37:42 -0500 http://washingtondc.craigslist.org/nva/tch/2782557489.html http://www.telecommuterjobs.net/listings/63227.rss We have an immediate opportunity for a Technical Services Manager to join our team in the Washington, DC metro area. The Technical Services Manager will be responsible for running our services department which includes working with clients, vendors, contractors and employees. The Technical Services Manager will: - Support, service and manage mid- to enterprise-level customer relationships - Troubleshoot customer issues and support our software solutions in a wide array of configurations and customer environments - Effectively communicate technical requirements between customers and our Technical Services Team - Partner with customers to optimize and expand their use of the software - Continually seek opportunities to increase customer satisfaction and strengthen relationships - Develop customer support materials and processes as needed - Build and maintain a knowledge base for use both internally and by customers - Provide end-user training as needed via phone/web Organizational & Communication Skills - Excellent written and verbal communication skills are critical - Strong organization and planning skills - Ability to quickly and accurately respond to detailed customer requests - Ability to multitask and meet specific goals set by management Technical Skills - Basic familiarity with HTML programming, i.e. email templates and CSS is strongly preferred, but not required - Email marketing industry experience is strongly preferred, but not required Experience/Education: - 4 year college degree in an IT related field, with a minimum of 2 years of IT related work experience OR MBA For consideration, please respond with your resume and compensation requirements. You must live in the Washington, DC area and be able to legally work in the United States. Location: Vienna, VA Telecommuting is ok. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. Sat, 04 Feb 2012 01:37:42 -0500 http://washingtondc.craigslist.org/nva/tch/2806740808.html http://www.telecommuterjobs.net/listings/63226.rss Position: Field Applications Engineer Requisition: FAE-2012011801 Organization: Marketing Reports: Director, Technical Marketing Location: USA. No relocation. Schedule: Full time. Travel: Travel required. Posted: January 18, 2012 DESCRIPTION This position is located within the Marketing organization at Vigilent, where you will play a key role working with our sales team as we significantly expand our business. You will assist potential customers in exploring how Vigilent intelligent energy management systems can help solve their technical and business needs. You will assess technology fit, design solutions, manage testing and pilot implementations and participate in closing strategic relationships. You will report to the Director of Technical Marketing, while having day-to-day accountability as part of the sales team reporting to a strategic sales manager for key accounts. Your role will be a combination of technical consulting and sales support. As new clients evaluate our solutions, you will perform energy audits, site surveys, equipment audits, M&V reviews and energy savings analyses. You will specify and configure a Vigilent solution that meets customers' unique requirements, and then work as a member of the sales team to explain the solution to the customer and assist the sales manager in closing the sale. You will provide a primary point of contact on an ongoing basis to periodically assess the successful performance of Vigilent solutions and assist clients by identifying how they can achieve more value from products and services we offer. In addition, your responsibilities will include collecting customer feedback to ensure that our product development process remains customer-driven. You will interface with Product Marketing, Product Management, Engineering, Business Operations, Applications Engineering, Quality Assurance, Sales and first and foremost, customers. You will share responsibility with the sales team for growing a base of delighted customers. The position will report to a manager located in El Cerrito, California, but you may be based anywhere in the continental U.S. -- large metropolitan areas, or the Midwest, are preferred, as you will travel to customer locations throughout the country. Significant travel is required (expected 50%) for customer meetings and trade shows. RESPONSIBILITIES ? Provide technical consultative assistance during the sales process to accurately assess potential customers' needs and determine the appropriate solution from Vigilent products and services. ? Develop and deliver customized presentations and proposals on-site, in conjunction with the sales manager, to assist potential customers in their evaluation of Vigilent solutions and to convey the unique value proposition that we deliver. ? Provide pre-sales support and technical presentations -- on-site, by phone, and through web conferences -- regarding product strategy and roadmaps, features, industry technology and competitive positioning. Deliver our key value propositions to technical and managerial personnel at customers. ? Work with technical groups inside of Vigilent to resolve application fit issues and improve Vigilent products, tools and other deliverables. ? Investigate and understand competitors and how to sell against them using our unique value. ? As a member of the sales team, actively participate in the RFI, RFP and RFQ processes by defining the technical portions of the strategy and response. ? Collect customer feedback and provide input to Marketing for design requirements, product enhancements, new product opportunities relating to the development and execution of product features, technical demonstrations, presentations, marketing collateral and sales tools. ? Perform energy use and efficiency audits with the goal of identifying how Vigilent solutions can deliver energy savings, greater resilience and ridethrough. Conduct M&V analyses and prepare reports, including energy efficiency/savings analyses. ? Participate in conferences and regional events, including staffing booths, delivering presentations, and meeting with customers. QUALIFICATIONS Education ? Bachelor's or Master's degree in Engineering or related technical field. Experience ? Minimum three years of experience in data center infrastructure technologies or energy efficiency application markets. ? Successful experience working with clients in a consultative role. Skills ? Excellent communication skills, both verbal and written, including the ability to simply and clearly explain and demonstrate technology and develop compelling proposals and deliver persuasive presentations. ? Accepts responsibility, is self-motivated and accountable for contributing to revenue and profit targets. ? Results-oriented, excellent ability to utilize and manage the organization's resources to achieve sales goals. ? Strong analytic skills with the ability to understand client needs, and then collaborate with them to deliver solutions that provide lasting value. ? High energy and passion towards solving real-world customer needs related to energy management. ? Strong understanding of facility design considerations relating to energy management and cooling technologies. ? Strong technical competence in data center infrastructure and energy management technologies. Ability to converse fluently and competently with engineering teams and customers' technical personnel. ? Excellent understanding of the sales process with substantive depth to develop solutions to complex engineering-related issues. Desired ? Experience in data center, HVAC or building control systems markets. ? Knowledge of MATLAB and SQL database design and queries. Telecommuting is ok. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. Sat, 04 Feb 2012 01:36:49 -0500 http://sfbay.craigslist.org/eby/tch/2807660772.html http://www.telecommuterjobs.net/listings/63146.rss We are currently seeking a Bilingual (Japanese / English) Consumer Product Support Engineer for our Product Support Department. This individual will assist Japanese learners using Rosetta Stone software, including advanced troubleshooting of technical issues. The ideal candidate is someone who is enthusiastic and self-motivated, with the ability to multi-task in a high-paced environment. This position can be located in Arlington VA, Harrisonburg VA offices or work from home from USA. Responsibilities: * Provide advanced troubleshooting and diagnostics for technical support requests escalated from Consumer Product Support Specialists or support departments * Diagnose, document, and help replicate escalated issues encountered by Rosetta Stone customers * Determine the nature and severity of incidents including business impact; escalate to management and product development and quality assurance departments as needed * Respond to customer queries via phone, email and online chat to assist customers with implementation and usage of Rosetta Stone software * Analyze CRM data to understand support and bug trends including incidence rate and impact to users, and work with Product Development teams to prioritize issues * Assist with testing, documentation, and customer notifications for new Product releases * Coordinate with Knowledge Base Engineer to create new articles based on information gained from resolved incidents * Coordinate with other Rosetta Stone departments as needed to resolve customer escalations * Serve as primary contact for domestic and international support vendors * Other duties as assigned Knowledge, Skills, and Abilities Required * BA / BS in computer science or software engineering or at least 2 years work experience in a related field * Knowledge of or willingness to become familiar with programming languages such as Ruby, Java, * Exceptional customer service and people skills * Excellent written and verbal communication skills * Advanced knowledge of Mac, Windows, Internet technology and basic home networking * Advanced knowledge or willingness to learn all Rosetta Stone products * Strong work ethic, excellent attendance, and flexibility to work overtime * Bilingual: Native Japanese and English Preferred Skills * MA or advanced degree in computer science or software engineering * Experience as a software developer and familiarity with the SDLC * Intermediate to advance programming skills in one or more of the following: Ruby, Ruby on Rails, Java, J2EE, Python, .Net, or PL SQL * Enterprise level database experience: MySQL, SQL Server, Oracle, Postgres, MongoDB * Coursework or experience in software modeling and architecture Click here to apply or learn more: http://jobs.rosettastone.com/jobs/538346-Bilingual-Japanese-Product-Support-Engineer.aspx Location: Work from Home Compensation: DOE Telecommuting is ok. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. Sat, 04 Feb 2012 01:35:57 -0500 http://seattle.craigslist.org/see/tch/2782549986.html http://www.telecommuterjobs.net/listings/63075.rss